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Welcome to this windshield repair training manual for windshield chip repairs. In this manual you will get exact consulting for windshield chip repairs. The only way you can become a Chip Master and or Windshield Crack Repair Master. We preach that you must practice! Go over this guide and touch every tool and repair process about 5 to 10 times to become proficient.

Windshield Chip Repair Training Guide Menu

ULTRA BOND WINDSHIELD REPAIR KIT (specific to kit) CHECKLIST

  • 1 Crack Master
  • 1 Injector with cap
  • 1 Star Flexor
  • 1 UV lamp
  • 1 Mirror
  • 1 Bullseye Tapper with needle
  • 1 Tweezers
  • 1 Screwdriver
  • 1 Center Punch
  • 1 Drill Bits pack (5 in ea. Pack)
  • 1 Cylinder Cleaning Brush
  • 1 Razor Blade Holder
  • 1 O-ring case
  • 1 pk Piston O-rings (12)
  • 1 pk Cylinder O-rings (12)
  • 1 pk 2" film tabs (24)
  • 1 Pressure disk
  • 1 Needle tip injector
  • 1 Spray bottle
  • 1 Cleaning jar
  • 1 Cordless drill / charger/battery
  • 1 Sunscreen
  • 1 UV Glasses
  • 1 Pit Polish
  • 1 ea. Resins: 20, 40
  • 1 Pit Filler / Large Pit Adaptor
  • 1 Xtra Bond
  • 1 X-Phobic
  • 1 Plastic scrubby

ITEMS YOU WILL NEED IN ADDITION TO YOUR WINDSHIELD REPAIR KIT

  1. Isopropyl Alcohol (70% -91%) - for cleaning your tools.
  2. Petroleum jelly - (Vaseline) for lubricating suction cups
  3. Glass cleaner -SprayAway is the best.
  4. Cleaning Rags
  5. Towel or mat for protection of the vehicle's hood
  6. Optional Bullseye Tapper - Teaspoon or baby teaspoon
  7. 2-3inch sharp screw or nail for probing the pit prior to repair.

IMPORTANT NOTICE

The only real way to learn about windshield repair is to ACTUALLY DO IT! You should be proficient and comfortable with our stone damage methods after approximately 10-20 repairs. You must practice INSIDE.  This will allow you time to develop your technique and skills without any UV bouncing around to cause the windshield repair resin to prematurely cure. BEFORE you go out to repair for money, you must first practice. Your name and reputation depend on it. Here are a few ways you can get experience. 


  1. Purchase a 3' x 4' laminated glass from an auto glass distributor (see practice at the home video) and lay it on a rack or on two sawhorses. Use the center punch in your windshield repair kit to make breaks and practice drilling.


   2. At some point, you will have to start repairing real breaks on other people's windshield. Start with neighbors, relatives or friends. Once you start with

       customers you do not have to charge if the repair does not turn out well.


How To Make a Practice Station to Practice and Train Yourself

  1. Purchase this saw horse from Harbor Freight for $11.99 (price may vary).
  2. Order a 3' X 4 ' piece of flat laminated glass from a glass shop.
  3. See our videos for how to make breaks and cracks.

You have to practice and you have to do the repairs. Watching may give you some tips but you cannot be confident in your windshield repairs until you've done them. Using the center punch in your windshield repair kit, press it against the glass until it clicks.


This will make a stone break. Remember that like everything else windshield repair takes practice while learning, but you will make mistakes. A break will spread or you may break a drill bit (sometimes they stick in the glass). The spread can be fixed and the drill bit can be removed from the glass, it's all in how cool you remain when it happens.   

SAFETY WARNINGS


  1. DO NOT LOOK AT THE ULTRAVIOLET LIGHT. It can damage the retina of your eyes. Wear 100% UV protective sun or safety glasses whenever you have it turned on and make sure the customer is not within its range.


    2. AVOID GETTING WINDSHIELD REPAIR RESIN AND CHEMICALS ON YOUR SKIN. The resins contain an acid(s), which can cause blistering. Cleanliness is

        important. Do not allow the resin to drip down your injector. Wear protective polyethylene gloves and/or combine with a protective hand lotion. Wash your

        hands after each repair.


   3. DO NOT GET WINDSHIELD REPAIR RESIN ON PAINTED SURFACES. The acid will eat the paint. Make sure you have the customer's vehicle well protected.


   4. THIS PROCESS IS NOT FOR COMMERCIAL AIRCRAFT GLASS.


   5. DO NOT PERFORM ANY WINDSHIELD REPAIR THAT MAY HINDER THE DRIVER'S LINE OF VISION.


   6. WEAR SAFETY GLASSES for protection against loose glass and resin.


Windshield Repair Resin

Shelf Life:3 years at room temperature. Choosing the proper windshield repair resin(s) for a particular job is a major part of the art and science of windshield repair. Making the right choice will make the windshield repair fast, easy and great looking. Choosing the wrong windshield repair resin can cause trouble while doing the windshield chip repair and deterioration down the road.


Windshield Repair Resin Safety: We recommend that you wear glasses, gloves or hand protectant lotion when using the resins. Gloves, because some people react to the acid content with continued use, especially in combination with the drying effects of the alcohol used to clean your tools. Ultra Bond carries glove and cotton inner liners. Use your safety glasses provided in your windshield repair kit to protect you from small bits of glass, breaking drill bits, needles or resin.


Windshield Repair Resin Quality & Composition: The Ultra Bond windshield repair resins are the strongest and most durable resins in the windshield repair business. This is been proven in lab tests, in court, and in the real world. (See our home page.)They do contain a small amount of acid because it improves the chemical bonding process to the glass. Windshield repair resins without acid will not sustain the stress of temperature extremes. The underlying basis for choosing windshield repair resin is that you want to use the thickest resin possible, given the circumstances. Water thin resins will have considerably lower cohesive strength, as will windshield repair resins with any contaminant such as pigment used to tint. All of Ultra Bond resins are moisture resistant -this is why no dry-vac is necessary; we use chemistry instead of time-consuming hardware. 

Choosing a Windshield Repair Resin

Windshield chip repair resins are compatible; meaning you could start with one resin and change to another stone damage resin if necessary. 

Windshield Repair Resins For Stone Damage

 Chip repair resins are generally low viscosity (0-90cps) adhesives and have three characteristics of concern to our repairs:


  1. Low viscosity resins shrink when they cure.
  2. They shrink in inverse proportion to their viscosity., ie., the thinner the resin, the greater percentage of shrinkage; thin resins shrink more than thick resins.
  3. These resins begin to cure immediately and completely cure in five (5) minutes in direct sunlight.


Note: If you see bullseyes or combination breaks looking only partially filled after a few months, the resin has shrunk and pulled away from the glass or laminate. The resin used for this repair was too thin or you did not cure under pressure. You will rarely see this on the legs of a star break because space is so minute. 


Understanding Windshield Repair Resins

40 CPS: Our thinnest windshield repair resin and is used for stars, combination-breaks , and small partial bullseyes on cold glass..

50 CPS: Use for all stone-breaks -  stars, bullseyes and combination breaks. With the Wonder Bar Tools

Use 50 cps on a star break if the windshield is room temperature. .

70 CPS: Can be used for all stone-breaks -large combination damages, stars or bullseyes, if you have the Wonder Bar Bridge Tool.


It can also be used as a pit filler for smaller impact points.

PIT FILLER: Use as a large-pit-adaptor and a pit-filler.


The windshield repair resin you used in the break can also be used to pit-fill and will often last longer.


That's because resin has been sitting in the pit and has wet the pit and interacted with the glass and we recommend this method first.


If it is not smooth after you scrape then pit fill again using the pit filler. 

Windshield Repair Resin Quick Reminder Chart

  1. Use the thickest resin possible given the circumstances. The Wonderbar Bridge can repair all stone-breaks with 90-100 cps resin at room temperature and above.


   2. The circumstances are the temperature and type of damage. You can use a thicker resin in colder temperatures if you increase the temperature of the windshield and resin during the repair. Heat the injector with a heat gun or blow dryer to heat the resin or use a soldering iron in the injector heating hole.


Type of Damage

Temperature ranges for resin Cold (under 50) Moderate (over 50) Hot (80-up)
Star 40 cps 50 cps to 70 cps 70 - 100 cps
Bullseye 40 cps 50 cps to 70 cps 70 - 100 cps
Combination 40 cps 50 cps to 70 cps* 50 cps to 100 cps*
Large Combination 40 cps 50 cps* to 70cps* 50 cps to 100 cps

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Identification Of Different Stone Chips

It is important that you develop the vocabulary of the windshield crack repair industry so you can think in windshield repair terms. It also helps you to communicate with us when you need assistance. 

Bullseye Windshield Break

Bullseye is the easiest repair to perform and rare due to the fact that windshields are not as heavy as they were in the early 50s, 60s, and 70s.


However, if there is not a small circle in the chip, you will have to create one. This leads to one of the most important skills you will need to practice to master, and that is drilling. To be a windshield chip or windshield crack master, you will have to master drilling.


* For a partial bullseye - see Drilling section and appendix.

Bullseye Chip Windshield

Combination Chip, this break is a combination; a bullseye with a star break in the center. It is more visible after the repair than the other types of breaks listed above because the legs are at many angles.


When there are extended cracks running past the bullseye horizontally the tips should be drilled, a bullseye tapped and filled to prevent these legs from running. 

Star Chip Windshield Break

Star Chip, is the break to concentrate on. Drilling may be necessary and the repair must be done carefully to prevent further spreading of the cracks.


This break will often need more than just vacuum and pressure to completely fill each leg. The Star Flexor in your windshield repair kit will help achieve complete filling of each leg. 

COMBINATION BREAK: This break is a combination; a bullseye with a star break in the center. It is more visible after the repair than the other types of breaks listed above because the legs are at many angles. When there are extended cracks running past the bullseye horizontally the tips should be drilled, a bullseye tapped and filled to prevent these legs from running.


BEFORE STARTING: It is important for you to know the basic construction of a windshield so that you also understand how the repair is performed with a glass repair kit. This knowledge will give you more confidence when speaking to your customer. Car windshields are constructed of two separate sheets of glass with a thin layer of plastic called PVB (the laminate) in between. This type of construction is known as "laminated glass" or "safety glass". When a break results in the glass (usually caused by a small stone ), it creates an air gap between the layers, light bounces around inside the air space, causing the break to be visible. It also creates a weak spot in the glass which, if not repaired, will crack further due to temperature changes that cause contraction and expansion of the glass. With the Ultra BOND method of glass repair, the air gap is filled with an optically clear resin that removes the refraction (light bounce). The resin bonds to the surrounding glass preventing it from spreading. Some things that could prevent a quality repair are dirt, moisture, Rain-X or similar products.


Head-On Angle and the Profile: Each leg or crack in a break has a head-on angle and a profile. You must know the difference. The profile is the side of the crack (45-degree angle) and is the angle you watch to see the resin fill. The head-on angle does not change and will always be there. You cannot tell if the resin is filling the break if you are looking at the head-on angle. See The United States Windshield Repair Guidelines for diagrams of the head-on angle and profile of the crack and follow those guidelines when the break is in the acute area.


TALKING TO THE CUSTOMER: About the repair If you are talking to the customer on the phone, find out as much as possible about the break. How did it happen, what caused the break? How large in diameter is the break (use easy references such as nickel, dime, quarter)? How old is the break? Once you have determined the stone damage is repairable, tell the customer you can repair the break, which will prevent it from spreading further, and it will remove the light refraction so that the damage will be barely visible. It will look a lot better, but it will NOT completely disappear. Remember you are providing a repair service, not a new windshield. Sell the benefits... prevention of further cracking and the cost savings. 

Preparing The Vehicle

  1. Have the customer move the car into the shade, a garage is best, or behind a building. (Do not get into the habit of moving the customer's car unless your liability insurance covers you for this). A tree is not true shade. If there is no shade, face the back of the car towards the sun and place a piece of cardboard on the roof of the car. This will shade the entire windshield.


    2. Place a thick towel on the hood of the car and place your tool kit on the towel. The towel should drape down and cover anywhere you might lean against

         it. Watch out for your belt buckle.


    3. Carefully wash the area of the windshield around the break. DO NOT SPRAY CLEANER into the break, it will contaminate the repair.

         WINDSHIELD REPAIR PROCEDURE  All windshield repairs, stone damage, and cracks begin with these initial steps. The actual repair does not start until

         after the second pressure cycle. Everything before is just preliminary. The quicker the technician becomes at getting to that second pressure cycle, the

         quicker all repairs will go. 1. Assess the damage: Consider how will you repair it, what will you expect it to look like upon completion? 


Windshield Chip Repair Procedure

All windshield repairs, stone damage, and cracks begin with these initial steps. The actual repair does not start until after the second pressure cycle. Everything before is just preliminary. The quicker the technician becomes at getting to that second pressure cycle, the quicker all repairs will go.


Step #1 - Assess the damage: Consider how will you repair it, what will you expect it to look like upon completion? 


Step #2 - Place mirror on the inside of the windshield so that you can see the break.


Step #3 - Determine location and profile of legs (star break).


Step #4 - Determine if wet, or if the windshield needs to cool.


Step #5 - Is the impact point very large? If so do the large pit procedure first.


Step #6 - Wearing your safety glasses, probe the impact point. Take the sharp point of your probe and in a circular motion move around inside the impact

         point removing any little chips of glasses or dirt. This will clear the path for the resin to flow. If there is no bullseye then you will be drilling.


Preparing Your Windshield Repair Tools

Wonder Bar Tool Kit I

Wonder Bar Tool Kit II

In order to assembly the Chip Master Windshield Bridge Structure, you will need the Wonder Bar Tool Kit. Please see the menu above or link below to access the Crack Master Tool Parts!

How To Assemble The Chip Master Bridge Structure

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    Underside of Crack Master Bridge Structure

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  • Wonder Bar

    You will need two Wonder Bars

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    One Wonder Bar Connector Nut and Bolt

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    Two Soft Inch Suction Cups

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    Two One Inch Stabilizer Bolts

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    One Pressure Bolt

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To assemble The Crack Master Bridge:


  1. (x2) Wonder Bars
  2. (x1) Connector Nut and Bolt
  3. (x2) Soft Two-Inch Suction Cups
  4. (x2) Two One-Inch or 1 1/4" inch Stabilizer Bolts
  5. (x1) Pressure Bolt


* See the Crack Master Tool Parts for Wonder Bar Parts & Assembly, and to see photos of bolts and cups.

How To Assemble The Long Crack Slider

  • Wonder Bar

    You will need one Wonder Bar

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    One Pressure Bolt

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    One Soft Cup

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    One Wonder Bar Nut

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    One T-Nut

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To assemble The Long Crack Slider:


  1. (x2) 3/4-inch stabilizing nut and bolts
  2. (x1) Pressure Bolt
  3. (x1) 2-inch soft suction cup attached with a
  4. (x1) Wonder bar Nut and
  5. (x1) T-nut on top of the nut with the stem going into the nut hole 


  * 6. Continued::: OR pictured above - (x1) two-inch Suction Cup Bolt with the (x1) washer and black hex-nut on the threads of the suction cup.

How To Assemble Star Flexor

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    Star Flexor Side View

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  • Wonder Bar

    You will need one Wonder Bar

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    One Stiff  Cup

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    One Wonder Bar Nut

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    One T-Nut

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To assemble The Star Flexor:


  1. (x1) 2-inch stiff suction cup
  2. (x1) 1-1/2 inch bolt with two nuts. 
  3. (x1) Attach a wonder bar nut 
  4. (x1) T-Nut on top of the Wonder Bar Nut
  5. Install T-Nut:: With the stem going into the nut hole OR the two-inch Suction Cup Bolt with the hex-nut on the threads of the suction cup
  6. * 6. Continued::: OR pictured above - (x1) two-inch Suction Cup Bolt with the (x1) washer and white hex-nut on the threads of the suction cup.

How To Assemble Single Bar Chip Tool

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    Bottom of Windshield Chip Repair Tool, 3 Inch Stiff Cup

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    One Pressure Bolt

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    3-inch cup comes with its own washer and bolt.

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    One Wonder Bar Nut

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    One T-Nut

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To assemble The Single Bar Chip Tool - 2 options - The 3-inch flat cup is recommended


  1. (x1) 2-inch Stiff Suction Cup with washer and white hex nut on threads
  2. (x1) attached with 2: Suction Cup Bolt (must have washer and hex nut on the cup threads).
  3. or Wonder Bar Nut and T-Nut
  4. (x2) 1-inch Stabilizing Bolts
  5. (x1) Pressure Bolt


   OR -Recommended :


  1. (x1)  3-inch Suction Cup on flat side of wonder bar
  2. (x1) Hex nut and washer that came attached to the 3" suction cup in the grooved side of wonder bar
  3. (x2) 1-inch Stabilizing Bolts
  4. (x1) Pressure Bolt

How To Assemble Star Flexor Bridge

  • Wonder Bar

    You will need two  Wonder Bars

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    One Wonder Bar Nut

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    One Connector Bolt

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    Two 2 Inch Stiff Cups

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    One 1 1/2 Inch Bolt With Two Nuts

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To assemble The Star Flexor Bridge:


  1. (x2) Wonder Bars
  2. (x1) Connector Nut
  3. (x1) Connector Bolt
  4. (x2) Stiff Two-inch Suction Cups
  5. (x1) 1-1/2 inch bolt with two nuts.


    * The two nuts go on both sides of the injector hole, then thread the bolt through both nutTo assemble The Star Flexor Bridge:

How To Prepare Your Injector For a Windshield Chip Repair

Crack Master Bridge Structure

Quick-Turn Injector Piston

Quick-Turn Injector Chamber

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    Quick Turn Injector Piston

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    You Have Two Orings To Install On To The Piston

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    Orings Properly Installed

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Installing O-Rings Onto The Injector Piston

Upon setting up your Wonder Bar Bridge for a chip repair, first you must build it.  Here we will walk you through step-by-step for making sure the Tool is ready for an immediate  repair. Sometimes just looking at the videos is not enough, you need to associate what each part does with each other.


Step #1 Recognizing the piston is the first step in setting up your windshield chip repair tool. You will need to assemble the o-rings near the tip of the piston. There are two small red o-rings that you will need to install onto the grooves. This helps create the necessary vacuum inside the chamber.

CAUTION - Do not stretch the red piston o-rings or they will tear. Moisten and slowly and very carefully roll them on without stretching. Always lubricate them well with resin before inserting and carefully insert into the cylinder. Once in they will last for over one hundred repairs.

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    Lubricate Your Quick Turn Injector 

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Lubricating The O-Rings

It's vital before you put the injector together that you  lubricate the piston o-rings with resin. This will prevent tearing the o-rings and will make the turning of the injector smooth and easy.


Step #2 With windshield repair resin for glass repair lubricate the one or two o-rings on the piston and carefully insert the piston into the cylinder until the o-rings are in the smooth part of the cylinder chamber.

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    Install O-ring Onto The Injector Chamber

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    Lubricate The Oring To Seat Onto The Chamber

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    The O-ring Should Sit Flush

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Installing Q-Ring Onto The Injector Chamber

To create the necessary seal and vacuum for the Crack Master Bridge agaisnt the glass, you need to install the Q-ring onto the base of the cylinder. This q-ring is critical in also creating a meniscus that prevents the windshield resin from leaking out.


Step #3 Twist the injector into the holding structure.

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    Fill The Quick Turn Chamber With Chip Resin

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    Grease Your 2 Inch Suction Cups

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Fill Resin & Grease 2 Inch Suction Cups

In preparation to start your chip repair, you will need your tool to be agile and sealed on a windshield. Use Vasoline  to lubricate the suction cups .


Step #4 & 5  Lubricate the suction cups of the bridge with a liberal amount of Vaseline/petroleum jelly for smooth sliding. Considering the size of the damaged the average break will use 1-2 drops of windshield repair resin, place 10-15 drops of windshield repair resin into the cylinder, which is enough for 7-12 repairs, place the white  Q-ring on the bottom of the cylinder until the Q-rings are in the seat of the cylinder bottom. Place the cylinder Q-ring on the cylinder, then place the tip of the bottle in the hole and squeeze resin into the injector -see the videos for more filling information.

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    Bring The Resin To The Top Of The O-Ring

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Set Resin Flush With The Injector O-Ring

Now it's time to get your tool ready to be applied onto the glass. In order to get a good injection you want to avoid letting air get added to the mix. So what we want to do is bring the resin inside the chamber flush with the o-ring.

Remember, this is an important step to get right, also don't worry about the resin coming out. The Quick Turn Injector assembled creates the vacuum to keep the resin into the tool.


Step #6 Bring the windshield repair resin up to the Q-Ring so to remove all the air from inside the cylinder, until it touches the Q-Ring. This will prevent the resin from spilling out when you turn it over to mount it AND lower the injector so the base of the injector is level with the Wonder Bar. See picture to the left.

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    Press Down Onto The Structure and Push Down The Cups

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    Use Your Fingers To Gently Press Down

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Place The Crack Master Bridge On The Glass

After setting the resin, you want to flip the Crack Master Bridge top side up and ready to place the injector over the impact point of the stone break.


The goal here is to place the tool onto the glass, make sure you have your mirror under the break so you can aim and place the injector right over the impact point.


Step #7 Mount the Crack Master on the windshield and center the cylinder over the impact point.  Push the cups securely onto the glass so they ar both flat on the glass. The tool should have the appearance of being set onto the glass. Twist the cylinder until it is level on the glass and with the 2  leveling screws in the back. The  cylinder should be is flush against the windshield and the bridge is level.

Step # 8 - Turn the Flex/Pressure bolt to flex open the break. Each time you increase the pressure on the glass with the Flex Bolt you then must also turn the injector the keep the tool level.

You Are Ready To Start The Windshield Chip Repair

Objective: To completely fill the break with windshield repair resin.


Method #1: The old way. Vacuum and Pressure with the Injector. This method is achieved by turning the piston head counter-clockwise for vacuum and clockwise for pressure. 

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    Vacuum Is Up, Hence The Injector Piston Is In Up Position

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Vacuum and Pressure Method

After setting the resin, you want to flip the Crack Master Bridge top side up and ready to place the injector over the impact point of the stone break.


The goal here is to place the tool onto the glass, make sure you have your mirror under the break so you can aim and place the injector right over the impact point.


Step #8 Mount the Crack Master on the windshield and center the cylinder over the impact point.  Push the cups securely onto the glass. The suction cups should pushed down until they are flat.

  • Piston In Down Position, Injector On Pressure

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    Piston In The Down Position, Injector On Pressure

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Injecting Resin Into Impact Point On Pressure

The initial placement of the chip bridge onto the glass and hovering over the impact point your piston will be in the down position and thus the initial injection of resin will flow into the impact point.


Repairing On Pressure is a critical point here; when setting up your tool, make sure that follow the initial placement of the tool is hovering over the impact point. This will enable you to inject directly into the impact point. Also make sure your Wonder Bar is level with the injector and pressure bolt.


Step #9 Pressure for 10 seconds by twisting the piston head clockwise a few turns. You will see windshield repair resin begin to flow into the break. Use enough pressure to get the Q-ring to rise slightly and STOP- Too much piston presure can cause resin to leak out. Leave the piston on pressure and watch the resin flow into the break.

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    Vacuum In Up Position Again For Wicking The Resin

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Wicking and Degassing the Resin Is Key, Vacuum Again For 1-2 Minutes

As described in our "Why Ultra Bond Resin" section of our website, what sets our system apart from the competition has to do with getting the best possible bond. In order to do that, there's an extra step where you need to wick the glass and degas the resin.


Step #10 Vacuum again for 1-2 minutes to increase wicking and to degas the resin. Degassing the resin comes from vacuuming and pulls any and all air, even microscopic out of the resin and up the injector cylinder. Degassing is especially critical with the inside curing light. Then go back into pressure until the break is completely filled. Leave the tool in this mode and check your break to be sure it has completely filled. See picture below is almost filled. For a star break, you will need to check the profile of each leg. If the break is not filled, please see the next section "Techniques to completely fill the break" and the video on the video page. 

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    Use Your Mirror To Inspect The Resin Flow Into The Chip

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    Be Paitent While The Resin Flows

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    The Chip Fills Up, Take Tool Off Pressure, Ready For Curing

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Close Up, After Wicking and On Pressure

Check your break to be sure it has completely filled. See picture below is almost filled. For a star break, you will need to check the profile of each leg. If the break is not filled, please see the next section "Techniques to completely fill the break" and the video on the video page. 


When you have successfully reapplied the resin into the impact point from wicking, you will notice the resin fill the the chip and by applying enough pressure as mentioned above you will notice the o-ring push up. You will also notice the resin filling up all the way into the legs.


Use your mirror and look closely to watch the resin fill the legs. Once the time limit is reached and you take your Quick Turn Injector off pressure as well as taking the pressure bolt off pressure he chip will close up.

  • best windshield chip repair kit curing method

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Curing While On Pressure

This is the first of two cures you will do to restore the vehicles pre-loss windshield condition.


Cure your glass repair using two of your ultraviolet 6" lights provided in your windshield repair kit for two minutes while keeping the tool in the pressure mode.


ALWAYS CURE IN THE PRESSURE CYCLE TO COMPENSATE FOR SHRINKAGE AND TO BOND TO THE PVB/LAMINATE

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    Use Flat Head To Remove Structure

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How To The Remove Chip Master Bridge

Before removing the tool loosen slightly the leveling bolt, cylinder and turn the piston counter-clockwise 1/2 turn into the vacuum mode to prevent spilling resin.


Remove the holding structure by sliding your small screwdriver under the suction cups to pop them off.


Turn the crack master upside-down, wipe the cylinder bottom with a rag and place the injector cap on to protect the resin from UV and prevent leaking of unused resin. 

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    Add a Drop Of 90 CPS Resin Over The Impact Point

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Applying Pit Filler or Resin To Impact Point

After curing on pressure, you will want to make sure to add a drop of pit filler or resin (just a drop) to fill the small pit or crater in the windshield.  Small pits or drill holes can take any resin. Larger pits need pit filler, 1600 or 2400.


Pit Fill by leaving a drop of the windshield repair resin you used in the repair or by placing a drop of your pit filler above the impact point and allowing it to roll into the impact point (this prevents air bubbles) and cover with a film tab. Be sure no bubble has been created under the tab. 

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    After Adding Pit Resin or 90 CPS Resin, Cure With UV Light

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The Final Curing Of Windshield Repair Resin

When you have successfully applied the resin into the impact point you will notice the resin fill the chip and by applying enough pressure as mentioned above you will notice the Q-ring push up. You will also notice the resin filling all the way into the legs.


It's important to remember to let this sit for a few minutes to let the resin get into the pockets and legs. Don't get impatient!



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    Hold Razor Blade At 45 Degree Angle To Hack Off Resin

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    From The Corners and Sides  First

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    At The Impact Point, Standing The Razor at a 90 angle.

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Scraping Dried Resin Using a Razor Blade

Using a fresh razor blade, scrape off the excess resin by holding the blade at a 90- degree angle. DO NOT SLICE IT OFF because this could pull resin out of the impact area. It should feel smooth when you are done. If it does not, repeat the Pit Filling steps 8 and 9 and 10 and try again. 


Polish the pit. Shake up your bottle of pit polish and apply a small drop to the damage and polish using arag or a wine cork works best.



Note: An easier way to have a clear pit is Spray Away glass cleaner. Spray on the pit before scraping and keep the pit wet the entire time you scrape.


Note:  Fresh razor blades leave a smoother less noticeable blemish 

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    Use a Dry Cloth and Spray Away

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Clean the entire windshield. (It's the extras that make a big difference).


Repair Tip  - Technique to prevent any waste of resin. Cure under pressure, then loosen the leveling bolt and injector cylinder slightly. Then loosen the piston by turning it 1/4 to 1/2 turn counterclockwise, slide the screwdriver under the suction cups to remove from the glass. Turn your tool upside down and place the cap on the injector. There will about 1/2 drop if resin in the pit. You can use that resin for a pit-filler if the impact chip was small. 




METHOD # 2 - The New Way

The New Wonder Bar Bridge for Chip Repairs is a Game Changer

The New Crack Master Wonder Bar Windshield Repair Bridge Replaces, Enhances or Obsoletes:


  1. Vacuuming
  2. Flexing Legs
  3. Flowering
  4. Use of low viscosity resins


A windshield repair tool consists of two basic parts, (1) the holding structure and (2) the injector. 


It is the holding structure that determines the efficacy of a windshield repair more so than the injector. This is a fact that other tool manufacturers are not aware of as they spend their efforts making the injector look high tech when in fact as long as it has an o-ringed piston; a piston-cylinder is a piston-cylinder. It provides vacuum and pressure to fill a finite space, but the injector cannot manipulate the space, or void, you are trying to fill with resin. A superior structure offering control of the tension, compression and flex of the glass will make a world of difference by manipulating the finite space to open and close.

 

The Wonder Bar Bridge is the longest and widest windshield repair tool structure in the business. This offers more leverage, mechanical advantage and removes the tension from the suction cups away from the break. Suction cups that are too close to the break , too stiff or do not stay flat create tension on the break. This is why you use water thin resins and still have to manually flex legs. Also a bridge is a structure with support on two sides, like a bridge over water, it has supports on the ends. This differentiation was argued with the patent office in the first windshield repair patent by Warner in the 1970s. Using a single suction cup or a tripod of three suction cups circumvented that patent. Had that patent used the word structure instead of bridge it would have kept the majority of repair manufactures in business today at bay until the patent expired in the mid-1990s. That is the patent that the Novus founder purchased. A windshield repair tool is only a bridge if it has two suction cups at the ends. If it has three or only one, it is not a bridge, it is a structure. A bridge produces superior leverage and compression control over a single bar, tripod or single suction cup structure. The Wonder Bar Bridge flexes breaks open like no other tool in the world; in fact, it can repair all stone-breaks types with 100 cps resin with or without the piston in the cylinder.


How it works - Think "Open & Close, Open & Close"

The back of the Wonder Bar Tool has a flex bolt and two adjustable and lockable leveling / stabilizing bolts that put a minimum amount of pressure or flex on the stone- break when you level the injector. The injector is in a balanced position away from the end of the bar. This creates balanced symmetrical compression / flexing open the entire break by way of the end of the cylinder. The center pressure/flex bolt in the back is for increasing and decreasing the flex/compression on the glass via the bottom of the injector cylinder which will enable you to increase and decrease flexing the entire chip so you can open and close, open and close the entire break, just like when you manually flex a single leg of a star-break with your hand and a probe only now you can flex all of the legs open at once from the start of the repair.


Easy Steps to Using the Wonder Bar:


Method- Flex and Release, Flex and Release

  1. Mount the tool with the injector flush with the bottom of the wonder bar so it cannot touch the glass while you mount the structure. The pressure bolt is also up so it does not touch the glass when mounted. 
  2. Level the injector with the two stabilizing bolts.
  3. Put the piston in vacuum mode and then into pressure mode. 
  4. Increase the flex by turning the pressure/flex bolt in the back center and then the cylinder to increase the compression on the break. This will flex open the entire break and all of the legs open. 
  5. Watch the resin move up the legs. Once the flow slows down, decrease the flex by lowering the pressure bolt and the cylinder back to the level of the two stabilizing bolts. The resin will scoot forward into the tips of the legs and the perimeter of the bullseye creating a complete fill in seconds.
  6. What happened was an overfill was created and the resin can only go in one direction-forward. This wicks the glass better and replaces and is much faster than vacuuming. It creates more molecular interaction between the resin and the glass than a vacuum does because it is by physical force in an opened and then closed space.
  7.  You will notice the break is now completely filled. You can do the flex and release cycle a second time if you wish for even more interaction, which is what I do.
  8. Time to cure. Lower the pressure/flex bolt off of the glass and then lower the cylinder back down to the level of the two stabilizing/leveling bolts. Leave the piston in the pressure mode and cure under pressure for two minutes.

 

No More Flowering!

Using low viscosity resins, especially when glass is hot and the PVB is soft can cause flowering. The pressure on thin resin coming from the piston causes flowering with thin (low viscosity) resin by pushing it beyond/under the perimeter of the break in between the glass and the PVB, which then causes a permanent distortion. To avoid this, you can (a) use our 90 or 100 cps resin which is too thick to flower or (b) do the repair with 40 or 45 resin but without the piston, just the cylinder – NO piston - see our video on conducting a tool test. Use the flex and release, flex and release method from above until the chip is completely filled.   

Learn them all. See our video page.


Flexing: If a leg just won't fill which is very rare with the Wonder Bar Bridge; Flexing a leg opens the crack (or legs of the star breaks) up wider allowing the windshield repair resin to flow, overfilling the break so that when you release the pressure you have applied with your screwdriver or the Star-Leg Flexor, the break closes back up and the resin will move forward closer to the tips. How to flex: Take your screwdriver or Star Flexor Tool in your windshield repair kit and push down on the leg of the star break that is not filled until you see resin crawl further up the tips. Press and hold until leg is filled. Push at the base of the leg first and ease out towards the point or end of the leg.    

Drill: When all else fails, cure the break and then go back and drill the unfilled section, leg or tip. This is covered in the next section.

Drilling

To Drill or Not to Drill?

The drill is your best friend. The better you drill, the better technician you will be.


When to drill:


1. Look to see if there is a black circle underneath the impact point. If there is, you will most likely NOT need to drill. This black circle is the bullseye of the break. If there is not one, you will drill and create one. The bullseye indicates that there is a space/passageway that will allow the resin to flow into the break.


2. Another way to determine whether or not to drill is to put one drop of 20 cps on the impact point. If you notice it seeping into the break, you do not need to drill.


Many damages will require drilling and through experience and practice, you will learn how to tell when you should or won't have to, just by glancing at the break.


Objective: Drill the smallest, most inconspicuous hole possible

windshield-chip-repair-drills
bullseye-taper-and-carpet-needle

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Setting Up the Drill:


Loosen the head of the drill in your windshield repair kit. Insert the drill bit and tighten the drill head.


  1. Drill about ½ of the way through the first layer of glass. DO NOT go all the way through the first layer of glass. If you do, you will hit the laminate (plastic) and cause a permanent mark on the laminate.
  2. Place the bullseye tapper needle into the drilled hole. NOTE: A teaspoon also works well as a tapper.
  3. Tap the needle with the tapper or a teaspoon just hard enough the create a mini-bullseye. This will make a good size hole and allow the resin to flow into the area very easily.
  4. Mount your holding structure with the injector and fill the drilled area using vacuum/pressure cycles.
  5. Cure under pressure for 2 minutes. (Cure time may vary with the intensity of your UV light).
  6. Fill the pit, cure, and polish.


Drilling is very important. You will be using it in many situations.


PRACTICE: Go to a glass shop and get a 12X12 or 24X24 inch piece of laminated glass or purchase a windshield a place it on a rack or two saw horses. Drill and tap 10 bullseyes per day for a week and you will be proficient by the end of the week. 


Common Stonebreaks That Need To Be Drilled

Radiating Chip

radiating-windshield-chip-repair

Partial Bullseye Chip

partial-bullseye-windshield-chip

Star Chip No Bullseye

Star Chip Disconnected Leg

star-chip-with-disconnected-leg-windshield-break

Star Chip Leg Did Not Fill

     Star Chip Extended Leg

star-chip-extended-leg

Bees Wing Windshield Chip

bees-wing-star-chip-windshield-break

Drilling Guide For Breaks

Drilling Guide For Breaks

Troubleshooting

  1. Flowering: This is another reason for choosing the proper windshield repair resin is important. Generally, flowering occurs when you are using a resin that is too thin on a hot windshield. Use a thicker resin or make sure the glass is cool before beginning the repair. Using too much pressure, spreading the resin out and beyond the break can also cause flowering.


   2. Black Spots: Caused by not curing the break long enough under pressure and mostly seen in bullseyes.


   3. Spotty or Dirty Appearance: This is caused by contamination of the break either by your lubricant, moisture or very old break.


   4. Cylinder O-Ring not fitting: If your o-ring does not stay on the cylinder, it may be due to cured resin on the cylinder or the o-ring has swelled. Please see

        the Cleaning and Maintenance section and/or replace the o-ring.


   5. Large Impact: DO NOT REPAIR THIS DAMAGE IF IT IS WITHIN THE DRIVER'S LINE OF VISION!


Large Impacts Fall Into 3 Categories; All Can Be Repaired With This Technique.

  1. Impact area larger than the injector o-ring
  2. A significant amount of glass missing at the impact
  3. Multiple impact points

Considerations For Repair:

  1. An airtight space needs to be created which can be used to deliver the resin under pressure and to remove the air under vacuum.
  2. The more of the crushed glass that is removed before the impact area is sealed, the clearer the resulting blemish will be when the repair is complete.
  3. The repair technique for these types of damages must be chosen at your initial assessment. You cannot re-do a repair with this technique.

Windshield Repair Procedure For Large Impacts:

   Wearing your safety goggles, remove all of the crushed, pulverized and cracked glass occupying the initial impact area or areas using the probe in your windshield repair kit. You want to remove as much of the damaged glass as possible. When done you should have a large crater.


  1. Using 2400-cps resin, place a generous amount on the glass above the crater and allow it to flow/roll into the crater. Use enough resin to cover the entire break area and let it roll into the impact point to prevent air bubble formation.


   2.  Place a film tab to cover the entire break area, as well as any legs that may be surfaced. It is crucial to tab and cure quickly to prevent the resin from

         seeping into the bullseye or fouling the airspace around the impact crater.


   3. Cure the resin completely and remove the tabs but do not scrape. You now have a damage that is totally sealed and airtight.


   4. Drill a passage through the cured resin into the break, usually right at the original impact point.


   5. Star legs won't fill: Star Legs not filling is a common problem. One reason a leg of a break won't fill is that it is not connected to the bullseye or it is closed

        from lamination stress. The solution then is to connect it with the least amount of work, in the least amount of time without creating other problems use

        the Star-Leg Flexor to achieve this. Mount the Star Flexor in your windshield repair kit onto the leg almost touching the injector and begin turning the

        pressure bolt until you see the leg refract and connect to the breaks bullseye. Stop and let resin seep into the leg. See the directions for the Star Flexor

        Tool. Do the same for any leg that does not totally fill. You can also manually do this with the probe.


    6. The repair cured while repairing: You were not working in the true shade. The shade of a tree is not adequate. UV rays cure your resin and unless these are

         blocked the windshield repair resin will cure. Something solid must be used; cardboard, plasticized canvas, artist board, etc.


Cleaning Your Tools

You do NOT need to clean your tools very often. You generally store them upside-down with resin in the injector with the cap on so you are always ready for a repair. You only need to clean your tools when you feel the threads are not turning smoothly, the resin is not clear or you see cured resin. To clean - loosen the set-screw of the quick-turn injector and remove the piston out of the cylinder. Dip both pieces into 70-90% rubbing alcohol. Run the brush through the cylinder and then dry by running a small piece of rolled paper towel through the cylinder. Dip the threads of the bridge into the alcohol and brush the threads. Wipe the suction cups clean or use a glass cleaner if they do not wipe clean. 


For cured resin on the outside threads of your injector, soak in acetone and then brush clean.

DIY Windshield Repair UV Shield

Here's a easy to setup UV Windshield Shield that you can make in minutes and best of all works really well with your tools. Here at Ultra Bond, we don't sell you things you don't need; we are practical in how we do business. Get two Amazon Boxes and four 2 inch soft cups and you can have a chip and crack uv windshield shade

Newest Technology

  1. X-Phobic - Rain-X remover and brake cleaner
  2. Xtra Bond - Adhesion promoter - increases the adhesive bond to the glass
  3. Star Flexor - Flexes stone breaks and the legs of stars open so to completely fill breaks.
  4. Rainproof Additive - one drop added to 5-8 drops of resin will render your resin waterproof.

Rain-X Removal for Windshield Repair

 X-Phobic - hydrophobic coating remover (patent pending) is for the removal of Rain-X to allow windshield repair adhesives to bond to the windshield glass avaliable as a pre-treatment and an additive. Without removal of Rain-X, the windshield repair resin will be blocked from the glass and the stone break or crack cannot be repaired. This will cause the consumer to have to pay hundreds of dollar for a new windshield and the windshield repair technician loses a repair job. Currently windshield repair technicians are losing hundreds of dollars per month due to the presence of Rain-X on the windshield. The are three versions of X_Phobic: (1) Additive, (2) pre-treatment and (3) primer for the Permashield.


This chemical mixture is a Rain-X remover for windshield repair and it will also remove carwash wax and detergents, moisture and other contaminants.


Directions: Some technicians are reporting that Rain-X is on 40% of windshields. Ask every customer before doing a repair if they have used Rain-X or have in their windshield washer fluid. You ca also test every windshield for Rain-X before starting the repair by placing a drop or two of water on the windshield surface. If it beads and rolls, there is a hydrophobic coating, most likely Rain-X. If the water rolls down and leaves a line of water then there is none.


Additive- Directions for Stone break: The Additive (the smaller bottle) is easier and faster. Mix one drop to 4-8 drops of resin in your injector and stir (a toothpick works best). Then do the repair.


Additive - Directions for a crack: Mix one drop to four to five drops of resin, then do the repair.


Pretreatment for a Stone-Break -This is the larger one ounce bottle.  Place  a d rop on the impact point of the stone-break and flex the glass to help it seep into the break. Allow it to evaporate and then do the repair. You can speed up evaporation with a heat-gun or hair dryer.


Pretreament for a Crack - This is the larger one ounce bottle. Drop into the entire length of the crack by cappilary action and then allow to evapoarte. Use a heatgun or hair dryer to speed up evaporation.


Purchase Price: One bottle of pre-treatment will decontaminate over 100 breaks. One bottle of Additive will do 60 breaks. Don't lose another job to Rain-X ! 

The First and Only Adhesion Promoter for Windshield Repair

Xtra Bond (patent pending) is an adhesion promoter for windshield repair which will allow windshield repair adhesives to have a greater mechanical and chemical bond to the windshield glass by etching and priming the surface of the crack(s). The are three versions of Xtra Bond: (1) Additive, (2) pre-treatment and (3) primer for the Permashield.


Directions for a stone break: Use the Additive (smaller bottle) -one drop to four drops of resin mixed into your injector. Then do the repair.


Directions for a crack: (1) The additive (smaller bottle. Mix in your injector one drop with five to six drops of resin and stir (a toothpick works best). As a Pre-Treatment -this is the larger once ounce bottle, Inject by capillary action along the entire length of the crack and allow it to evaporate. You can use a heat gun or hair dryer to speed up evaporation. We also recommend you then prime the edge area (the four inches from the edge) of an edge crack with primer resin after the Xtra Bond has evaporated. Wipe off any excess on the windshield surface immediately.


Pre-Treatment Directions for a Stone-Break: Place a drop above the pit and allow it to roll into the pit before doing the repair. Flex the break with a probe to move the Xtra Bond into the break. Allow it to completely evaporate including any chemical that seeped into the break. Wipe off excess immediately. You can speed up evaporation with a heat gun or hair dryer.


Re-Repair Resin -There is a huge market for the re-repair of Safelite repairs as many of their repairs are not completely filled, many are just pit-filled. Much of this is because their technicians are not allowed to drill and their resin deteriorates rapidly in cold weather due to being underfilled by their repair equipment. We have seen and re-repaired as many as six in one day. This resin bonds to glass and their resin. It will also bond to any other acrylic, urethane, hybrid or epoxy resin which is most of the resins on the market.


For the radiating crack and partial bullsye just drill through their resin in the impact point which will only be in the pit since they do not drill. For stars where they have clogged up the bullseye and left the legs half-filled you drill and tap a bullseye at the tip of each leg and completely cure with your injector in the pressure mode. For bulleye or combination break where there are voids in the bullseye, drill the edge of the largest void to the pvb as they have no bond to the pvb. Their resin pulls off the pvb when they cure thus leaving a void between the resin and the pvb. After drilling to the pvb then fill using vacuum and pressure and as always cure with your injector in the pressure mode.


Rainproof Additive - Add one drop into your injector with 4-8 drops of resin depending on amount of water in the break. Then stir with a plastic toothpick. Do multiple pressure and vacuum cycles to mix the resin with the water in the break. Disgard the remaining resin in the injector after you are finished with the repair.  X-Phobic - hydrophobic coating remover (patent pending) is for the removal of Rain-X to allow windshield repair adhesives to bond to the windshield glass avaliable as a pre-treatment and an additive. Without removal of Rain-X, the windshield repair resin will be blocked from the glass and the stone break or crack cannot be repaired. This will cause the consumer to have to pay hundreds of dollar for a new windshield and the windshield repair technician loses a repair job. Currently windshield repair technicians are losing hundreds of dollars per month due to the presence of Rain-X on the windshield. The are three versions of X_Phobic: (1) Additive, (2) pre-treatment and (3) primer for the Permashield.


This chemical mixture is a Rain-X remover for windshield repair and it will also remove carwash wax and detergents, moisture and other contaminants.


Directions: Some technicians are reporting that Rain-X is on 40% of windshields. Ask every customer before doing a repair if they have used Rain-X or have in their windshield washer fluid. You ca also test every windshield for Rain-X before starting the repair by placing a drop or two of water on the windshield surface. If it beads and rolls, there is a hydrophobic coating, most likely Rain-X. If the water rolls down and leaves a line of water then there is none.


Additive- Directions for Stone break: The Additive (the smaller bottle) is easier and faster. Mix one drop to 4-8 drops of resin in your injector and stir (a toothpick works best). Then do the repair.


Additive - Directions for a crack: Mix one drop to four to five drops of resin, then do the repair.


Pretreatment for a Stone-Break -This is the larger one ounce bottle.  Place  a d rop on the impact point of the stone-break and flex the glass to help it seep into the break. Allow it to evaporate and then do the repair. You can speed up evaporation with a heat-gun or hair dryer.


Pretreament for a Crack - This is the larger one ounce bottle. Drop into the entire length of the crack by cappilary action and then allow to evapoarte. Use a heatgun or hair dryer to speed up evaporation.


Purchase Price: One bottle of pre-treatment will decontaminate over 100 breaks. One bottle of Additive will do 60 breaks. Don't lose another job to Rain-X ! 

New Windshield Repair Tool Instructions

Star Flexor

 The #1 mistake made in the repair of a stone break is leaving a leg or legs unfilled or not completely filled to the tip(s). This new windshield repair tool eliminates that problem. The Star Flexor can flex open any unfilled section of any type of stone break.


The first photograph on the left uses the least amount of pressure with a two-inch suction cup for pressure and 1 ¾ inch suction cup for stability. These cups are also low profile so the pressure point is more blunt rather than pin point. The small bolt will allow the pressure point to be altered and raise the tip up for viewing progress when you are mounted over and parallel to a leg.


The second photograph is a three-inch suction cup with a higher profile. This will allow more pressure and pin point pressure. Pressure in all modes is controlled by the pressure bolt. The experienced technician will prefer this set up and this mode most often. Moving the cups toward the point alters the pressure and the profile. Reversing the tool also changes the pressure from pin point to blunt. Blunt can be used for flexing sections of a break, which comes in handy when using higher viscosity resins or on a star burst. Higher viscosity resins have more durability and should be used for breaks over the defroster area.


The third photo is the Star Flexor 2. This mode has the most stability and the profile can be adjusted by moving the cross bar into the four mounting holes. The fourth hole will give the highest profile and the third is where I seem to use it most often. The second hole can be used for blunt pressure to flex more than one leg at a time such as with a star burst. 


STARTING UP YOUR BUSINESS

There are 4 things you should immediately do to establish yourself as a business. 

  1. Determine the form of ownership for your business. There are a number of different forms of ownership such as sole proprietorship, C-corporation, S-Corporation, LLC etc. Each form of ownership has advantages and disadvantages. You may want to seek expert advice from an attorney or an accountant.


    2. Choose a name for your business. Your name can have a significant impact on the level of success you achieve, both in the start up phase and over the

         long run. Choose your name carefully because you should expect to have it for a long, long time. Some of the criteria to consider are:

  1. A name beginning with "A" will give you the first placement in the telephone book, such as AA Windshield Repair but most people thumb the phone book going backwards so this is not a reason to start your business name with an a.
  2. It should be easy to remember. Catchy, related to a local landmark, such as Rocky Mountain Windshield Repair. Refrain from using names with double meanings or one that could be confused with someone else's business. You might want to think of some logos that will give you an idea for a name. They will be tied together and should compliment each other. They should be used throughout all forms of your advertising, car, business cards, and shirts.
  3. Your name should not include Ultra BOND in it, but feel free to state "using the Ultra Bond system"

.

    3. Go to your state's Secretary of State Website and apply for an EIN (employer identification number). This is done on-line for free or a minimum charge.

         Use this EIN for your bank account and to give the insurance companies and their networks.


The Networks

f you do not repair cracks then joining the network will not have much affect on your business. They mostly steer to their own shops so do not expect them to be sendng you business. However you will have to deal with them when you do insurance work.


Call the claim phone number on the insured's insurance card and follow the prompts. When you call in your first repair you will be in the system and they will fax you tax forms for you to fill out and fax back to them. You are then in the system. You will get paid within about 30 days.


  • LYNX - Fax your invoices to Glass Comp. at (239) 479-6161
  • Safelite - go to www.sgcnetwork.com and fill in the blanks
  • Harmon - fax to the number on the dispatch they fax to you


Have the Assignment of Proceeds printed on your invoice


Assignment of Proceeds - In consideration of [COMPANY NAME]'s agreement to repair or replace my damaged automobile glass, I hereby assign my auto glass claim and all policy proceeds due me for the glass claim under the terms of my insurance policy to [COMPANY NAME]. Accordingly, I instruct my insurance company to address all issues associated with this claim with [COMPANY NAME] and to pay all amounts amounts directly to [COMPANY NAME]. I authorize my insurance company to release policy, coverage and other information related to this glass claim to [COMPANY NAME]. I agree to pay my deductible, if any, myself. I also agree that if I do not have insurance coverage, I will pay for the work myself. 


MARKETING AND ADVERTISING

ADVERTISING MUST BE CONSISTENT! ADVERTISING MUST BE CONSISTENT!  

Wherever you choose to advertise, be consistent with it. Potential customers will begin noticing your ad and you need to be there when they need you. You are offering a new and unique service and you have to educate them.


A good way to preserve your cash flow is to establish accounts with your advertising sources. Although they may require an up-front payment for your first ad, you are billed thirty days after you have been advertising and the bill is not due for another thirty days, giving you sixty days to make money on the ad before having to pay for it.


Basic Sources of Advertising:

  • Internet
  • Company Website - a must
  • Google Adwords
  • Yellow Pages - check your area. getting obsolete in some markets
  • Newspapers
  • Weekly Advertising Circular
  • Radio
  • TV
  • Direct Marketing - best and most lucrative for chip repair


Market Study:


For all forms of advertising, you can find independent surveys that give you the most relevant demographic and consumer data available for your area. The studies indicate how many people are listening to the radio, watching t.v. or reading the newspaper. Ask media representatives for their survey and compare it to an independent one to get the most accurate information. Your local chamber of commerce should be able to direct you to those resources.


Newspaper:


Your market survey should tell you which newspapers were read within the time period they survey. Some will also show the number of days read by the largest percentage of customers, their age group, and income.

Newspaper generally ranks second for best source of income. You need to select a consistent period to advertise (once a week, once every two weeks), and try to be consistent where your ad is placed. Use your logo each time your ad runs, or at least be sure the heading remains the same. Customers will begin to recognize you by that logo or heading. Your wording can change as often as you want - offer a special, but something must remain the same every time (logo). Your representative will be helpful in letting you know which days have the most readership, which can vary with seasonal sports. You may want to be in the sports section on Mondays during football season or in the food section on coupon days.

The benefit to the newspaper is that the customers are usually more qualified. They have read your ad, are curious about your service, and more than likely, have a repairable break on their windshield when they call. Also, the newspaper seems to draw the customers will new vehicles that have been damaged and that are expensive to replace.


Weekly Ad Circular:


They can work, are cheaper than the newspaper, but may require more repetition or a larger ad. It's a good place to do coupon advertising. Be sure to include an expiration date. Display ads are better than reader ads; a picture is worth a thousand words and it's hard to describe a new service in 1 or 2 lines.

ADDITIONAL SOURCES OF ADVERTISING:


Radio:


Market surveys for radio change more often because the stations are constantly changing their format. Probably the best surveys will be the ones you get from each station. You want to know when they have the largest listening audience, how many stations there are in your area, and what percentage or the total listening audience is listening to that station! Radio can be expensive and risky.


TV:

From your market surveys find out how many people watch the local news and what time and stations are the best. Unless you can find a widely watched, inexpensive cable time slot, TV might not reach a large number of people on a consistent basis. However, because of the additions of cable and satellite, some areas have dropped their rates for local stations. If you have local ABC, NBC, CBS or FOX affiliates this is a very god source of advertising.


INTERNET:

Have a website made, optimize and submit to the search engines. Call Rich for contents for your website and recommendations.


HELPFUL HINTS FOR ADVERTISING


An ad must get the message across at a glance if in print. Don't get too wordy. Try pictures, but make sure something in your ad stays the same all the time and is recognizable.


The heading should be the main message you are trying to convey "THAT CRACK CAN BE FIXED!" "LONG CRACK REPAIR" "DON'T REPLACE IT". Your business name should not be the biggest, but can be included in fairly large print if your name is descriptive "FIX A CRACK WINDSHIELD REPAIR".

The body of your ad should have the details and information needed for a person to make a fast decision. Keep it short and clear to the reader; they are not a repair technician. If you are the only person in the area doing windshield repair, refer them to the yellow pages if you have an advertisement there.

For t.v., showing what you do is the best. For radio, too many words can cause the listener to tune out. If you can relate the ads to the customer, they are more likely to watch or listen. Does your area do road repair or chip sealing that causes breaks in windshields? How did you get a crack in your windshield? By asking people how they got their break, you'll get an idea for a commercial.


A magnetic or hand painted sign on the side or back of your vehicle is a great and inexpensive form of advertising. Use the logo you are using in your advertising - recognition.


PROSPECTING

Business to Business


There are two cost-effective ways to prospect, cold calling and telephone solicitation. We have enclosed a partial lit of potential business customers that you may be able to reach in person or by telephone. Get the word out to your friends, neighbors, and businesses you currently use for different services (mechanic, lube & tube).


1. In person (cold calling)


The most productive way to prospect would be to do it in person. Set yourself a schedule to call on five businesses per day. It is advised to do no more than 10 and no less than 10, but you should do it every day. Consistency. The reason you don't want to do more than 10 calls a day is that you may get discouraged if you are turned away too often.


When entering a business you will need to speak to the person in charge of vehicle maintenance. Ask if they have heard of windshield repair versus replacing. Let them know how much it could save their company (up to 75% most of the time). Offer to do a free repair - you choose the break. If they pick, they will pick the largest and worst break, which could be dirty.


Offer a special fleet rate and a schedule where you would come in once a week or once a month to check their windshields. If they have heard of windshield repair or if they already have someone doing their repairs, ask them if they are satisfied with the work being done and then inform them that your service offers long crack repair, which can save them even more. Leave a card, magnet, brochure, pen, anything you think they might keep, read and remember you by.


2. By telephone


Telephone solicitation is more difficult because it will take you longer to reach the person who makes the decisions or is in charge of vehicle maintenance. Make 10 calls a day every day if this is the avenue you choose.


PHONE PITCH

The customer calling will most likely not know anything about windshield repair. Therefore, your first step is to take control of the conversation. Never let the customer take control. You are the one with the knowledge.


Ask: Have they ever heard of windshield repair before? No? Describe what you do. "We inject clear glass adhesive (or resin) into the break which will fill in the gap and prevent the break from spreading any further. It will significantly reduce the appearance of the damage and restore the strength.


Ask: Could you please describe the break, what caused it, and how long ago did it occur? (By asking questions, you show that you have to have specific information to perform the repair - knowledge, you are qualifying the repair, and showing interest and concern to the customer). Proceed: "Your windshield is repairable and the cost is only $__________. Let them know about your shop service or mobile service. The customer will usually just say "uh huh" or "okay", which is your sign to close the deal.


Proceed: "We have tomorrow available at (time) or (time). If they seem hesitant, give them a little more information - your written warranty, how long cracks have been repaired, etc. If you are sure their insurance company covers repairs, tell them to bring their insurance card and the repair may cost them nothing - but be sure you are correct. You want to get them in the shop. With the insurance networks sending customers to their own list of vendors, you have to keep the control in your hands. Once the customer is in your shop, the network can't make them leave. Go for the close again.

Confirm the date and time of appointment. Be sure you tell the customer not to wash the windshield prior to coming in - you will clean it for them when you are done. Water may prevent the resin form adhering to the glass (showing off your knowledge again). If performing the repair via mobile service, show the customer how much you care about their car. Protect it. Get it into true shade, use a big towel to protect their car and clean the windshield thoroughly when you are done.


Always repeat the procedure to the customer before performing the repair, have them sign the warranty, making sure they are clear that the break will not disappear completely. You are performing a repair service - not giving them a new windshield.


DIRECT MARKETING - GET INTO A PARKING LOT - Some grocery and department stores will rent you a space in there parking lot. You can also see if a car wash, car repair , tire store, etc. will allow you to be in their parking lot for a fee (preferred) or offer them 1/4 of your gross income as they are providing the customers. Surveys have shown one out of every three vehicles has repairable damage. You will only need nine-ten customers per day to see a six figure annual profit giving 1/3 to the owner. Better for you to get a flat rental fee so they do not know you have struck gold in their lot. 

Getting Your Windshield Repair Business Up and Running in One Month

   1. Domain Name - Go to www.godaddy.com and purchase a domain name. Your domain name would be the keyword that is searched. Best to get www.godaddy.com .The name of your city or town after windshieldrepair. Example www.godaddy.com is our local website. Cost is about $19.00 for a domain name.


2. Hosting Package - Purchase a hosting packing from godaddy for your domain name. Cost is about $50-70 per year..


3. Internet Advertising - Go to yellowpages.com, yellowbook.com, the yellowpage.com. and list your business under windshield repair, windshields and auto glass. Cost is 0.


4. autoglasssearch.com will place you in multiple websites. You are only charged when someone calls you from that advertisement. $13.50 per call. Call 888-268-2507 or e-mail support@autoglasssearch.com with questions about their advertising service.


5. Google Adwords- Google will walk you through and help you. You control your budget. It can be anywhere from $100 per month to $500 per month. This places your website on the top of the page when someone in your area searches windshield repair.


6. Google Places – almost like your own website with Google. You will show up on maps organically when people search for windshield repair.


7. YouTube – Shoot a video of yourself doing a repair or about your business. Post it on YouTube with keywords that include the name of the town(s) you work and windshield repair, windshield, windshield crack repair, auto glass, glass repair and auto glass repair, etc.


8. Angie’s List – Go to Angieslist.com and register your business and create a profile. This is where many people shop for a credible business. Cost is 0.



9. Craig’s List – Local internet classified advertising. 


CONCLUSION


As with most anything you do, the more you practice and perform actual repairs, the better technician you will become. You may even develop a technique that works better for you. You are encouraged to share your ideas, experiments and stories with your fellow technicians and us by sending a letter, or contacting us by e-mail.


Good luck! You're on your way to controlling your own future.


REPAIR MORE..... MAKE MORE


ULTRA BOND, INC.


Contact Information


2458 E. Main Street, B-1,

Grand Junction, CO 81501


970-256-0200 (phone)

970-256-1786 (fax)

Company Email


This windshield repair manual is provided by Ultra Bond and is strictly about windshield repair resin, tools, equipment and supplies. 


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