Minnesota orders Insurance Company to Cease and Desist from Using Safelite Solutions

NOW, THEREFORE, IT IS HEREBY ORDERED, pursuant to Minn, Stat. § 45.027, subd. 6 (2014), that Respondents shall pay to the state of Minnesota a civil penalty in the amount of $150,000,00.

IT IS, FURTHER ORDERED, pursuant to Minn. Stat. §45.027, subd. 5(a) (2014), that Respondents shall cease and desist from using Safelite Solutions, or any other subsidiary of Safelite Group, Inc., as their administrator of automobile glass claims in Minnesota on or before February 1, 2015. Nothing herein prohibits: (1) any claimant or insured from using the glass repair or replacement services of Safelite Group, Inc.; (2) Respondents from including Safelite Group, Inc. as a glass vendor in their preferred provider program; or (3) Respondents from utilizing Safelite Solutions as a supplemental call center for home and automobile claims due to storm-related events resulting in unexpected volume.

IT IS FURTHER ORDERED, pursuant to Minn, Stat. § 45.027, subd. 5(a) (2014), that Respondents shall cease and desist from informing insureds about any alleged benefits of using Respondents' preferred glass vendors prior to stating the required advisory pursuant to Minn. Stat. § 72A.201, subd. 6(14) (2014).

IT IS FURTHER ORDERED, pursuant to Minn. Stat.§ 45.027, subd. 5(a) (2014), that Respondents shall cease and desist from informing insureds they may not receive a proper warranty from and/or may be balance-billed by non-preferred glass vendors, unless Respondents have specific information proving the assertion(s) to be true for a certain vendor.

IT IS FURTHER ORDERED, that Respondents shall within thirty (30) days of the effective date of this Order develop practices and procedures to ensure that each and every independent adjustor, as defined by Minn. Stat §72B.02, subd. 4 (2014), engaged by Respondents to adjust Minnesota claims is properly licensed in Minnesota.

Read Safelites Court Appeal Document Here.